Refund policy

RETURNS & MONEY-BACK GUARANTEE

Our Money-Back Guarantee

Every Reliora order is covered by a money-back guarantee, starting the day your order is delivered:

We want you to actually use the product. If you use it nightly within your guarantee window and it doesn't work for you, you can return it for a full refund of the purchase price. You'll just need your order number or proof of purchase.

To start a guarantee return, email us at support@tryreliora.com with your order number. We'll return your email with the next steps.

Standard Returns (unopened items)

Changed your mind before opening it? Unopened items in their original packaging can also be returned within your guarantee window (60 days from delivery) for a full refund. Contact us at support@tryreliora.com to start a return.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or the wrong item, contact us right away at support@tryreliora.com and we'll make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order ships to the European Union, you additionally have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. To qualify under this cooling-off right, the item must be unused and in its original packaging, and you'll need your receipt or proof of purchase. This right applies alongside, not instead of, the money-back guarantee above.

Refunds

We'll notify you once we've received your return and let you know the refund has been processed. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to post it.

If more than 15 business days have passed since your refund was approved, contact us at support@tryreliora.com.

Questions? We're at support@tryreliora.com.